Golf Industry Guru co-founder and president James Cronk joins co-hosts Jon Last and David Klein to discuss how golf facilities are balancing labor challenges with evolving guest needs
Golf Industry Guru co-founder and president James Cronk joins Sports & Leisure Research Group’s Jon Last and David Klein for a lively look at golf facility staff development and retention in the midst of the post-COVID participation surge.
CHAPTERS
[1:20] James Cronk’s background and focus on customer service training
[3:02] Staff skills that cater to a greater democratization of the game
[4:48] What’s effective in staff development strategies
[8:44] Implications for the golfer experience and marketing
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