Last week in this space, I spoke to how behavioral databases are helping golf facilities and other industry players to better evaluate and identify their best customers. I outlined a popular approach called RFM analysis, by which one looks at each customer’s recency and frequency of transactions in context with total spending, scores each and […]
Read More »Monthly Archives: August 2019
A Foundational Model For Identifying And Nurturing Best Customers
Thankfully, the golf facility industry, in recent years, has begun to make great strides in deploying database marketing best practices to manage inventory, deploy effective yield management strategies, quantify golfer behaviors and leverage these and attitudinal data points to create more effective marketing communications. Because our firm’s work extends beyond golf to encompass other sports, […]
Read More »MLB’s 2020 ‘Field of Dreams’ Game Is Great Sports Marketing
The lead item on Media Post’s August 13, 2019 Marketing Insider, is SLRG President Jon Last’s take on how the recently announced MLB Field of Dreams Game is a great example of effective sports marketing. Research shows lack of access to athletes and events can adversely affect sports fan engagement. Last month I spoke to […]
Read More »Why Golf Trade Shows Won’t Die
This week in Las Vegas, many golf industry professionals will converge on the second-largest U.S. trade show in the sport at the PGA Fashion and Demo Experience at the Venetian Hotel. Not to be confused with its much bigger brother, the Annual PGA Merchandise Show, held each year during the last week in January in […]
Read More »The Real Reason Behind Golf’s Participation Problem
Quick quiz: ask a golfer why people don’t play more golf and it’s likely that they will reference one or both of which inhibitors? Did you get it? If you read this column last week, you likely saw me reference the standard objection that one hears in golfer research that just scratches the surface — […]
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