In the lead item on Media Post’s Marketing Insider, SLRG’s Jon Last sees DAZN’s new studio show as a great litmus test for both MLB’s uber focus on youth and the ways in which sports content will be consumed beyond the in-person experience. Recent research may foreshadow the impact.
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Time to Reassess Customer Satisfaction Tracking
In his latest blog for Marketing Research Institute International (MRII), SLRG President and MRII immediate past board president Jon Last suggests that it is time to reassess some disturbing trends in customer satisfaction assessment. Quick and simple “research” can often equal misinformation. We’ve likely all been there. Whether it’s after a customer service phone call, […]
Read More »For a Pastime that’s Supposed to be Dying, Golf has More Lives than a Cat – Travel Weekly
The April 29, 2019 issue of Travel Weekly speaks to how resorts have evolved their golf offerings to appeal to a broader audience, with SLRG’s Jon Last offering contextual perspective. by Christina Jelski While countless media reports over the past decade have proclaimed golf a dying sport, golf resorts that have put a more creative […]
Read More »Renovations on the Rise – Golf Range Magazine April 2019
The cover story in April 2019’s Golf Range Magazine features key findings and implications of the current trend towards a focus on practice range renovations, uncovered in SLRG’s latest Market TrendWatch study conducted with the ASGCA. Read it here.
Read More »Rethinking Arenas Of Future: Sports Book Meets Epcot Meets Top Golf?
April 2019’s Marketing Insider speaks to how fan insights have and will continue to reshape event venues in the future. A major question facing properties surrounds where to draw the line between innovation and erosion of the traditional experience.
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