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Blog Archives

    PGA Magazine Industry Insider – April 2012: Jon Last on Customer Relationship Management:

    POSTED: April 20, 2012

    Excerpts from a PGA Magazine interview with the SLRG President reveal perspectives that golf facility operators can deploy to build customer loyalty and increase business.

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    PGA Magazine Industry Insider – April 2012: Best Practices to cater to women golfers

    POSTED: April 20, 2012

    SLRG’s longitudinal study for The Little Family Foundation and National Golf Course Owners’ Association identifies golf facility best practices increasing play from women.

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    The Venue As Marketing Vehicle

    POSTED: April 10, 2012

    In his April 2012 Media Post: Marketing Sports column, SLRG President Jon Last reflects on how the Miami Marlins’ new stadium exemplifies how event venues are becoming a more critical element of the marketing mix. Everyone knows the old real estate adage of “location, location, location.” In Marketing 101, we learned that “Place,” while not […]

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    Super Stars Exit … Leaving Sports Marketers In The Wake

    POSTED: March 13, 2012

    Media Post Marketing Sports: SLRG President Jon Last’s March posting speaks to the lessons learned and steps to be taken by sports marketers in this recent period of high profile player movement. Many posts ago, I evoked the rather (Jerry) Seinfeldian observation that with the proliferation of player movement in team sports today, fans truly […]

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    Golf Range Magazine:

    POSTED: March 5, 2012

    The March 2012 issue cites SLRG’s research study with Golfsmith and Sports Illustrated Golf Group that quantified the opportunities and impact of custom club fitting on the golf industry.

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    Explaining The Disconnect: Sports Fans ‘Find A Way’

    POSTED: February 14, 2012

    In his February Media Post: Marketing Sports column, SLRG President Jon Last discusses why sports fan perceptions of a still shaky economy are not a contradiction to their more bullish behaviors. For the past several years, our firm has conducted an ongoing measurement of sports fan attitudes and opinions across a broad variety of topics […]

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    GOLF INC.–WINTER 2012:

    POSTED: February 1, 2012

    SLRG President Jon Last’s commentary piece speaks to the changing mindset of today’s golfer and how facilities must adapt to deliver customer service that meets expectations.

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    Bowl Game Overdose Can Send Sports Marketers ‘Back To School’

    POSTED: January 10, 2012

    As a marketing researcher, part of what intrigues me about my job is that I get to observe, first hand, what makes all walks of people tick. And with that comes an appreciation that the rest of the country is attitudinally a lot different than the circles we interact with in large bi-coastal markets. But […]

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    Research Business Report Predictions Issue:

    POSTED: December 20, 2011

    SLRG President Jon Last joins industry colleagues with ruminations on the year ahead in marketing research in RFL’s annual report.

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    Here’s To A ‘Fearless Forecast’ For 2012

    POSTED: December 14, 2011

    Last year at this time, I put together my list of the most important life lessons one could take into the new year; each expressed in three words. In keeping with the end-of-year themes towards benevolent giving and introspection, this year’s installment focuses on what we might expect in the world of sports marketing in […]

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